Schoole is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard your personal information in connection with the services we provide. By using our website (https://www.schoole.com) or our services, you agree to the terms of this Policy.
This Privacy Policy applies to all personal information collected by Schoole through our website, services, or directly from you. It explains our practices regarding the collection, use, and sharing of your information. Please read this Policy carefully and contact us if you have any questions.
By providing us with your personal information, you consent to:
If you do not wish to provide your personal information, you may choose not to do so, but this may affect your ability to use our website or services.
We collect the following types of information:
We use your information for the following purposes:
We may share your information with:
We will never sell your personal information to third parties.
We use cookies and web beacons to collect data about your browsing behavior. Cookies help us improve your experience on our website and provide personalized content. You can manage or disable cookies through your browser settings.
You have the right to:
To exercise these rights, please contact us at privacy@schoole.com.
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Your data is stored securely in our servers and managed through advanced encryption and security protocols.
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@schoole.org
Welcome to Schoole! These Terms of Service (“Terms”) govern your use of our website (https://www.schoole.org) and related services, including hosting, training, and software development. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.
These Terms constitute a binding agreement between Schoole (“we,” “us,” or “our”) and you (“user” or “your”). We reserve the right to update these Terms at any time without prior notice. Your continued use of our services after any changes indicates your acceptance of the updated Terms.
Schoole grants you a non-transferable, revocable, and non-exclusive license to use our services strictly in accordance with these Terms.
All content, trademarks, logos, and services provided by Schoole are proprietary. You may not reproduce, copy, distribute, or transmit any part of our services without prior written permission from Schoole.
When using our hosting services, you agree to provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account and password and must notify us immediately of any unauthorized access or security breaches.
We offer a range of e-learning services. By subscribing to any service, you agree to provide accurate information and take full responsibility for all activities conducted through your account.
You agree not to:
Schoole strictly prohibits discrimination based on age, race, gender, sexual orientation, disability, or nationality. You may not use our services to promote or incite discriminatory behavior.
Schoole reserves the right to modify, suspend, or terminate services at any time. If you wish to discontinue using our services, you must notify us by raising a support ticket at support@schoole.org.
You are solely responsible for the content you create, transmit, or store using our services. Schoole is not liable for any user content, but we may access, use, or disclose your content if required by law or to protect our rights and safety.
Our services are provided “as is” and “as available.” Schoole makes no warranties, express or implied, regarding the accuracy, reliability, or suitability of our services. You acknowledge that our services may contain bugs or errors, and we are not liable for any damages resulting from their use.
Schoole is not liable for any indirect, incidental, or consequential damages, including loss of income, data, or profits. Our liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold Schoole harmless from any claims, damages, or losses arising from your use of our services, violation of these Terms, or infringement of third-party rights.
In the event of a dispute, you agree to first contact us at sales@schoole.org to resolve the issue informally. If unresolved, disputes will be settled through binding arbitration under applicable laws.
For any questions or concerns regarding these Terms, please contact us at:
Email: legal@schoole.org
Data Processing Addendum
This GDPR Data Processing Addendum (“DPA”) forms an integral part of our Master Subscription Agreement. This denotes that all our customers can rely on our GDPR DPA terms whenever they use/purchase/subscribe/access our services or provide us with their personal information.
This DPA document forms an agreement between Schoole (Schoole, Data Processor) and the Customer (Client, Data Controller) (together Parties) for subscription or purchase of services (included in Annex 1).
By taking these services, Customer enters into this DPA on behalf of itself and, to the extent required under applicable Data Protection Laws and Regulations, in the name and on behalf of its authorized Affiliates, if and to the extent Schoole processes Personal Data for which such authorized Affiliates qualify as the Controller. For the purposes of this DPA only, and except where indicated otherwise, the term “Customer” shall include Customer and authorized Affiliates . All capitalized terms not defined herein shall have the meaning set forth in the Agreement.
In consideration of the mutual obligations set out herein, the parties hereby agree that the terms and conditions set out below shall be applicable to enter in this Data Processing Addendum.
Relevance of this DPA
Data Processing Terms
Definitions
In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly
Data Processing
Confidentiality of Customer Data
Schoole will not access or use, or disclose to any third party, any Customer Data, except, in each case, as necessary to maintain or provide the Services, or as necessary to comply with the law or a valid and binding order of a governmental body. If a governmental body sends Schoole a demand for Customer Data, Schoole will attempt to redirect the governmental body to request that data directly from Customer. As part of this effort, Schoole may provide Customer’s basic contact information to the governmental body. If compelled to disclose Customer Data to a governmental body, then Schoole will give Customer reasonable notice of the demand to allow Customer to seek a protective order or other appropriate remedy unless Schoole is legally prohibited from doing so.
Rights of a Data Subject
Binding to GDPR, this DPA provides Data Subject’s with right of access, right to rectification, restriction of Processing, erasure (”right to be forgotten”), data portability, object to the Processing, or its right not to be subject to an automated individual decision making.
Customer Instructions
The parties agree that this DPA constitute Customer’s documented instructions regarding Schoole’s processing of Customer Data (“Documented Instructions”). Schoole will process Customer Data only in accordance with Documented Instructions. Additional instructions outside the scope of the Documented Instructions (if any) require prior written agreement between Schoole and Customer, including agreement on any additional fees payable by Customer to Schoole for carrying out such instructions. Customer is entitled to terminate this DPA and the Agreement if Schoole declines to follow instructions requested by Customer that are outside the scope of, or changed from, those given or agreed to be given in this DPA.
Security
Sub-processing
Customer agrees that Schoole may use sub-processors to fulfill its contractual obligations under this DPA or to provide certain services on its behalf, such as providing cloud services. The customer can demand the list of sub-processors and has the right to object any of the sub-processor and Schoole shall try to find a way out to fulfil the need. Customer consents to Schoole’s use of sub-processors as described in this Section. Except as set forth in this Section, or as Customer may otherwise authorise, Schoole will not permit any sub-processor to carry out processing activities on Customer Data on behalf of Customer.
Schoole authorises its sub-processors as described below;
Security breach incident
Schoole will (a) notify Customer of a Security Incident without undue delay after becoming aware of the Security Incident, and b) take reasonable steps to mitigate the effects and to minimise any damage resulting from the Security Incident. Schoole shall make reasonable efforts to identify the cause of such Customer Data Incident and take those steps as necessary and reasonable in order to remediate the cause of such a Customer Data Incident to the extent the remediation is within Schoole’s reasonable control. The obligations herein shall not apply to incidents that are caused by Customer or Customer’s Users.
Transfer of Personal Data
Termination of the DPA
This DPA shall continue in force until the termination of the Agreement (the “Termination Date”).
Return or Deletion of Customer Data
The Services provide Customer with controls that Customer may use to retrieve or delete Customer Data as described in the Documentation. Up to the Termination Date, the Customer will continue to have the ability to retrieve or delete Customer Data in accordance with this Section. For 90 days following the Termination Date, Customer may retrieve or delete any remaining Customer Data from the Services, subject to the terms and conditions set out in the Agreement, unless prohibited by law or the order of a governmental or regulatory body or it could subject Schoole or its Affiliates to liability. No later than the end of this 90 day period, Customer will close all Schoole accounts. Schoole will delete Customer Data when requested by Customer by using the Service controls provided for this purpose by them.
Duties to Inform
Where Customer Data becomes subject to confiscation during bankruptcy or insolvency proceedings, or similar measures by third parties while being processed by Schoole, the company will inform Customer without undue delay. Schoole will, without undue delay, notify all relevant parties in such action (e.g. creditors, bankruptcy trustee) that any Customer Data subjected to those proceedings is Customer’s property and area of responsibility and that Customer Data is at the Customer’s sole disposition.
Entire Agreement; Conflict
Except as amended by this DPA, the Agreement will remain in full force and effect. If there is a conflict between any other agreement between the parties including the Agreement and this DPA, the terms of this DPA will control, except that the Service Terms will control over this DPA.
Annex 1:List of Services Provided by Schoole
Schoole as an EdTech company offers below mentioned services:
Schoole as an official Moodle partner provides below mentioned Moodle services:
Annex 2:Details of Data Processing
Nature and Purpose of Processing
Schoole will Process Personal Data as necessary to perform the Services pursuant to the Agreement, as further specified in the Documentation, and as further instructed by Customer in its use of the Services.
Duration of Processing
Subject to Section 10 of the DPA, Schoole will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing.
Categories of Data Subject
Customer may submit Personal Data to the Services, the extent of which is determined and controlled by Customer in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of data subjects:
Type of Personal Data
Customer may submit Personal Data to the Services, the extent of which is determined and controlled by Customer in its sole discretion, and which may include, but is not limited to the following categories of Personal Data:
Annex 3:Standard Contractual Clauses
Standard Contractual Clauses (processors)
For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection
The entity identified as “Customer” in the DPA (the “data exporter”)
and
Schoole Corporation, 3824 Cedar Springs Rd #801-5501 Dallas, TX 75219
(the “data importer”)
each a “party”; together “the parties”,
HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.
Clause 1:Definitions
For the purposes of the Clauses:
‘technical and organisational security measures‘ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
Clause 2:Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.
Clause 3:Third-party beneficiary clause
Clause 4:Obligations of the data exporter
The data exporter agrees and warrants:
Clause 5:Obligations of the data importer
The data importer agrees and warrants:
Clause 6:Liability
Clause 7:Mediation and jurisdiction
Clause 8:Cooperation with supervisory authorities
Clause 9:Governing Law
The Clauses shall be governed by the law of the Member State in which the data exporter is established.
Clause 10:Variation of the contract
The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.
Clause 11:Subprocessing
Clause 12:Obligation after the termination of personal data processing services
Appendix 1:To The Standard Contractual Clauses
Data exporter
The data exporter is the entity identified as “Customer” in the DPA
Data importer
The data importer is Schoole Edusystems Private Limited
Data subjects
Data subjects are defined in Section 2.3 of the DPA.
Categories of data
The personal data is defined in Section 2.3 of the DPA.
Processing operations
The personal data transferred will be subject to the following basic processing activities (please specify): The processing operations are defined in Section 2.3 of the DPA.
Appendix 2:To The Standard Contractual Clauses
This Appendix forms part of the Clauses and must be completed by the parties.
Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):
The technical and organisational security measures implemented by the data importer are as described in the DPA.
We are committed to providing rapid, high-quality assistance to customers who encounter technical issues with the products we offer. Customers can contact our skilled technical support agents for help.
This Technical Support Policy applies to the LMS Support offerings provided by Schoole. It outlines the terms and conditions for technical support, including response times, severity levels, and escalation procedures.
You are required to provide “First Line Support” to your users, which includes:
If you are unable to resolve an issue, you may contact Schoole for “Second Line Support.”
Your technical contacts (up to 3 per organization) are the sole liaisons between you and Schoole for support. They must have product training and be knowledgeable about your application environment.
Schoole offers three levels of support:
Severity/Priority | Description | Response Time* |
---|---|---|
Emergency | Site is unavailable or unusable for all users. | Within 1 Hour |
Critical | Major functionality is impacted or significant performance degradation is experienced. | Within 4 Hours |
Major | Partial, non-critical loss of use of the service with medium-to-low impact. | Within 12 Hours |
Minor | Other performance issues or individual user problems. | Within 24 Hours |
Cosmetic | Partial, non-critical loss of use of the service with medium-to-low impact. | Within 48 Hours |
*Response time is in business hours and indicates when the ticket will be verified. Resolution may take longer.
If a service request remains unresolved, you may escalate it to the Support Services Manager. Escalation is not for changing the severity level but for urgent support-related issues.
Upgrades are provided when available and are included in your subscription. Notifications will be sent regarding the scheduled date and time of the upgrade.
Schoole is not obligated to provide support for issues caused by:
For technical support, please contact us at:
These Universal Terms of Service (Terms) are between Schoole (referred to as we, us, our) and the individual, organization, or entity agreeing to these Terms (referred to as you or your), collectively referred to as the Parties or each a Party.
Your use of our services and websites is subject to the terms of this legal agreement. By using our services, you agree to comply with these Terms.
By using our services, you agree to these Terms. If you do not agree, you must cease using our services immediately.
If you register for a free trial, we will make our services available to you on a trial basis. Any data entered during the trial will be permanently lost unless you purchase a subscription.
From time to time, we may offer Beta Services for evaluation purposes. These services are not supported and may be discontinued at any time.
You agree to use our services only for permitted purposes and in compliance with applicable laws. You must not access our services through unauthorized means.
You are responsible for maintaining the confidentiality of your password and account. Notify us immediately of any unauthorized use.
You will pay all fees specified in your Order Form. Fees are non-refundable, and payment obligations are non-cancelable.
We grant you a non-exclusive license to use our software for the purpose of accessing our services. You may not transfer or sublicense this license without our written permission.
You retain ownership of any data you input into our services. We will not use or disclose your data except as necessary to provide our services.
Both parties agree to protect each other’s confidential information and use it only for the purposes of this agreement.
Our liability for any damages arising from your use of our services is limited to the amount you paid for the services in the 12 months prior to the event giving rise to the liability.
You may terminate this agreement by notifying us and closing your accounts. We may terminate this agreement if you breach these Terms or if required by law.
Our Privacy Policy explains how we handle your personal information. By using our services, you agree to our data practices.
We may update these Terms from time to time. Continued use of our services after changes are made constitutes acceptance of the updated Terms.
If you have any feedback or disputes, please contact us. We will work with you to resolve any issues in good faith.
For any questions or notices, please contact us at: